frequently asked questions

your questions answered here

What is Direct Primary Care?

Direct Primary Care is a membership based approach to primary care. Members pay Wellness Pointe directly for access to the primary care services included in their membership rather than having each office visit billed to health insurance.

Is Direct Primary Care health insurance?

Is Direct Primary Care health insurance?

No. Direct Primary Care is not health insurance and does not replace insurance coverage. It is designed to provide accessible, relationship focused primary care. Many members maintain separate insurance coverage for emergencies, hospital care, specialist care and services outside Wellness Pointe.

Can I use my insurance for prescriptions, testing and specialist care?

Your Direct Primary Care membership does not prevent you from using insurance for prescriptions, imaging, laboratory testing, specialist care or other outside services. Coverage varies by plan. Contact your insurance carrier to confirm coverage, network requirements and your financial responsibility.

Does Wellness Pointe accept health insurance for Direct Primary Care?

Wellness Pointe does not bill health insurance for Direct Primary Care membership or included primary care visits. This allows us to offer a more direct and transparent approach to care. Services outside the membership will be discussed with you before they are provided.

Can I use an HSA or FSA to pay for my membership?

Eligibility can depend on current federal requirements and the terms of your individual plan. Please contact your HSA or FSA administrator or tax professional before using those funds for membership payments.

Can Direct Primary Care help if I do not need frequent medical attention?

Direct Primary Care can benefit people who want consistent access to preventive care, routine visits, recommended screenings and a provider who understands their health history. Your care is personalized according to your individual needs.

Are there additional fees beyond the membership?

Office visits included in your membership do not have traditional copays or deductibles. Some testing, procedures, medications or services may have an additional cost.

Can Direct Primary Care support patients with ongoing health conditions?

Direct Primary Care can support many patients managing ongoing or complex health needs. Your provider can assist with routine management, preventive care and coordination with specialists when appropriate. Whether the membership is right for you depends on your individual healthcare needs.

Can children and families join?

Wellness Pointe provides family focused primary care. Contact our team to learn about current membership options and whether Direct Primary Care is appropriate for each member of your family.

How do I become a patient?

Begin by completing the appointment request form. A member of our team will contact you with information about availability, membership and the next steps for establishing care.

MEDICAL MASSAGE FAQ

What is medical massage?

Medical massage uses focused massage techniques based on your individual needs and areas of concern. It may help support mobility, reduce muscular tension and improve overall comfort as part of a broader care plan.

Do I need a referral for medical massage?

Referral requirements can vary depending on the reason for treatment and how services will be paid. Contact Wellness Pointe before scheduling so our team can explain what information may be needed.


Does insurance cover medical massage?

Coverage varies by insurance plan and medical necessity requirements. Contact your insurance carrier and Wellness Pointe before your appointment to confirm benefits, referral requirements and your financial responsibility.

What should I expect at my first appointment?

Your massage therapist will discuss your concerns, health history and goals before beginning treatment. The session will be tailored to your needs, comfort level and the therapist’s professional assessment.

Will medical massage be painful?

Some techniques may create temporary pressure or tenderness, but treatment should remain within your comfort level. Communicate with your massage therapist throughout the session so the pressure and approach can be adjusted.

How do I request a medical massage appointment?

Complete the appointment request form and select medical massage. A member of our team will contact you about availability and the next steps.

Contact us

Our team would be happy to help you understand your options and determine the right next step.


Still have questions?

Request an appointment